Privacy Policy

1. Introduction

Welcome to Flee ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use the Service
• Contact us for support
• Participate in accountability partnerships

This information may include:

• Name and contact information (email address, phone number)
• Account credentials
• Profile information
• Usage data and preferences
• Communication data (messages with accountability partners, support requests)

2.2 Automatically Collected Information

When you access the Service, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, access times)
• Usage information (features used, interactions, session duration)
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Enable accountability partnerships and community features
• Send you notifications, updates, and support messages
• Improve and personalize your experience
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations
• Communicate with you about features, updates, and promotional offers

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information with accountability partners or community members when you explicitly choose to do so through the Service.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Analytics providers
• Communication service providers (including SMS/messaging services)
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to our processing of your information
• Restriction: Request restriction of processing your information
• Withdrawal of Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at privacy@flee.faith.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

13. SMS Messaging Privacy

13.1 SMS Data Collection

When you use our SMS messaging features (Flee Partner Alerts), we collect:

• Phone numbers of users and their accountability partners
• Timestamps of when messages are sent and delivered
• Opt-in and opt-out keywords (YES, STOP, HELP)
• Message delivery status and metadata
• Carrier information

We do not collect or store the content of SMS messages sent between you and your accountability partners. We only track delivery confirmations and system-generated alerts.

13.2 How We Use SMS Data

We use SMS-related information to:

• Send and track accountability partner notifications
• Comply with mobile carrier requirements and CTIA guidelines
• Prevent abuse and ensure service quality
• Provide customer support
• Honor opt-out requests immediately

13.3 SMS Data Sharing

We share SMS-related data only with:

• SMS service providers (e.g., Twilio) as necessary to deliver messages
• Mobile carriers as required for message delivery and compliance
• Law enforcement if required by law or to prevent imminent harm

We do not sell phone numbers or SMS data to third parties. We do not share SMS data for marketing purposes.

13.4 SMS Data Retention

We retain SMS consent records and opt-out logs as required by CTIA compliance standards and mobile carrier regulations (typically 4-5 years). Message metadata is retained for a shorter period as needed for service operation and support.

13.5 SMS Data Security

We implement reasonable technical and organizational safeguards to protect SMS data, including encryption in transit and access controls. However, no transmission method is 100% secure, and we cannot guarantee absolute security.

13.6 Your SMS Privacy Rights

You have the right to:

• Opt-out at any time by replying STOP
• Request deletion of non-required SMS records by contacting support@flee.faith
• Access information about SMS data we have collected about you

Note: We must retain certain consent and opt-out records for compliance purposes even after you opt-out.

14. Sensitive Information

We understand that the nature of our Service involves sensitive personal information related to addiction recovery. We treat all such information with the highest level of confidentiality and security. We will never share your recovery-related information without your explicit consent, except as required by law or to prevent imminent harm.